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Showing posts from February 6, 2013

JetBlue’s Premium Service A First Class Failure

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This hasn't been a good week for JetBlue shareholders and some of it's passengers.
Rather than provide the extra leg room based upon something as ridiculous as excess height, JetBlue now charges for exit rows, calling them premium seats – most of which are mid-cabin, mind you. So after the Captain had turned off the seat belt sign I slipped into the “Even More Space” row as they call it. Within seconds, I was pounced upon by the flight attendants, informing me that if I wanted to sit in one of these empty seats I would have to pay an additional $45 for the non-first class seat.

Could this the new backlash policy for what happened earlier in the week on a cross-country JetBlue New York JFK-San Diego flight that was diverted to Denver, after a passenger became unruly because a flier moved to a seat next to her paid less for the seat? The woman apparently became agitated when a man who had been seated in the normal, less-expensive area was moved next to her because …